Frequently Asked Questions
We’re here to make your home rental experience as smooth as possible. You’ll find answers to common questions about our rental process, policies, and services. If you need further assistance, feel free to contact our team—we’re happy to help!
We accept Visa, Mastercard, and American Express. There are no additional credit card processing fees. For now, guests should check with the LoveRentals team regarding final balance payments.
There are no hidden fees. The price shown at booking is the final amount unless the guest opts for extras such as pet fees, grill rentals, or pool heating.
Balances are automatically charged on the due date. If the payment method fails, a team member will contact the guest directly to resolve the issue. Reminders are not currently sent before the due date.
Deposit and balance payment schedules vary by property. While a 25% deposit is common, some properties require full payment two weeks before arrival. Cancellation policies also vary by listing and platform.
We do not offer CSA travel insurance. However, upon booking, guests receive an automated email from Rental Guardian offering them an insurance quote.
Extended stays may be available depending on the property. Interested guests should contact us to discuss long-term rental options.
Check-in details are emailed to guests 3 days before arrival.
Most properties feature keyless entry or a lockbox system. Guests will receive access details via email 3 days before arrival.
Early check-ins and late check-outs may be accommodated based on availability. Please contact us the day before your arrival or departure to inquire.
Before check-out, please wash any used dishes, take out garbage, and return keys to the lockbox (if applicable). Additional instructions may vary by property.
Guests are expected to leave the rental in good condition, including washing dishes, disposing of garbage, and following any additional check-out instructions provided by the property manager.
Your check-in instructions will include contact details for the onsite property manager, who should be your first point of contact for any issues.
Yes, all properties provide linens and towels. Guests should bring their own beach towels, as standard bath towels should not be taken outside the rental.
Most properties offer high-speed WiFi and either cable or streaming services. Some properties may not provide a welcome binder.
Daily cleaning is not included. Guests may request additional cleaning services if available, please check with the property manager for details.
Lost items are the responsibility of the guest. Any inquiries regarding lost and found should be directed to the property manager, as LoveRentals does not handle these matters.
Service animals and emotional support animals (ESAs) are different. By law, we must accept registered ADA service animals and are not permitted to ask for documentation. Acceptance of ESAs is at the discretion of the property manager.
Pet policies vary by property. Please contact us at 407–414–2693 or email info@loverentals.com to confirm if your pet is allowed and if any fees apply. Note: cats are not permitted.
Guests may have visitors, but they must leave at a reasonable hour and are not allowed to stay overnight. Occupancy limits must be respected to avoid potential eviction.
Infants do not count toward the maximum occupancy limit.
Some properties permit events for an additional fee, but most do not allow special events or weddings. Guests should check with the property manager for specific guidelines.
Yes, pool heating is available for an additional fee. To request, call us at +1 (407) 414–2693. Pools heat approximately 10–15 degrees above ambient temperatures.
Select properties provide cribs and highchairs. Guests should check the listing's amenities to confirm availability. Toys may be provided in some homes but are not guaranteed.
Beach towels are not typically provided in our properties. Guests should bring their own or check the property's amenities before arrival.
Amenities vary by property. Some homes offer gas grills, while others do not or have them available as rentals. Guests should review the listing for specific details.
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